Privacy & Security


Entity Name: REASON AUSTRALIA INCORPORATED
Registration Number: A0099354N
ABN: 50 368 207 047

Reason Australia regards privacy as an important part of our relationship with members. The following privacy policy applies to all Reason Australia website users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, please contact info@reason.org.au.

Collection and use of information

To provide the best service possible when you use the Reason Australia website, we may require information from you.

All correspondence from you or your company may be collected and stored, particularly regarding sales, support and accounts. Information collected by Reason Australia may be via the phone, email, post, fax or directly through our website. Recorded information is used to provide service references and to assist in our development.

We may also use this information for other purposes, including some promotional emails. If at any time you do not want to receive such correspondence, you can request to be removed from any mailing lists by emailing us at info@reason.org.au.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using Transport Layer Security technology (TLS). When credit card details are collected, we simply pass them on in order to be processed as required. We never store complete credit card details.

We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, please contact info@reason.org.au.

Store orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Stripe credit card security policy

Reason Australia uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe payment gateway are secured payments.

    • Payments are fully automated with an immediate response.
    • Your complete credit card number cannot be viewed by Reason Australia or any outside party.
    • All transactions are via TLS and are AES 256 encrypted.
    • All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.

 

Product delivery policy

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

Where items are shown as ‘in stock’ we will attempt to send your goods via Australia Post within 3 working days; if goods are unavailable delivery will take a little longer.

Where items are shown as ‘pre-sale’, we will send your good via Australia Post within the time frame advised on the item; if the goods are unavailable delivery will take a little longer. If the delay is significant we will advise you when to expect the order.

If you wish to query a delivery please contact us at info@reason.org.au.

Refund and returns policy

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at info@reason.org.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre-pay all postage.

Reason Australia will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@reason.org.au.

Third parties

Reason Australia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Reason Australia does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Reason Australia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.reason.org.au.

Changes to this privacy policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.